1. Returns Policy At Court Dreams, we accept returns within 30 days of delivery, provided the conditions below are strictly met.
Conditions for accepting a return:
The product must be in its original, unopened, and sealed condition. Because this is an Advent Calendar meant to be enjoyed sequentially, returns will not be accepted if the external shrink wrap/seal is broken, or if any of the doors have been opened, punctured, or tampered with.
Returns will not be accepted for products damaged due to misuse or improper handling after delivery.
For defective products or items damaged in transit, the issue must be reported with clear photographic evidence immediately upon receipt.
The customer is responsible for all return shipping costs. (No restocking fee applies).
The return will be processed within 7 business days of the product being received and inspected at our warehouse. If all conditions are met, the refund will be issued to the original payment method within that timeframe.
Important: We reserve the right to reject returns and deny refunds if the product shows signs of being opened, used, damaged not attributable to us, or fails to meet the strict hygiene and integrity conditions above.
2. How to Start a Return If your order meets the conditions above, please follow these steps: Send an email to: support@court-dreams.com including the following information:
Order number
Reason for return
Photo of the product (clearly showing the calendar is fully sealed and unopened, or showing the defect in case of damage)
Customer's full name
Full address
Once we receive your request and verify the preliminary conditions, we will send you the correct return address. Please do not send the package to the original sender's address on the shipping label. The customer is responsible for return shipping costs.
3. Right of Cancellation In accordance with applicable law, you have the right to cancel your order within 14 calendar days of receiving it, provided you are a private consumer (not a business).
Important — Fast Dispatch Process: Orders are dispatched from our warehouse within 24 hours of placement to ensure prompt delivery. Because of this highly automated fulfillment process, we can only cancel an order if it has not yet been processed by the warehouse. If you wish to cancel, please contact us immediately after placing your order. If your order has already shipped, it cannot be cancelled or intercepted in transit. In that case, you will need to wait to receive the product and then initiate a return following the steps above, ensuring the item remains completely sealed.
4. Procedure to Exercise the Right of Withdrawal To exercise your right of cancellation, please send us a clear request by email to support@court-dreams.com stating your decision to cancel the contract. Withdrawal will take effect once we receive the returned product in its original, sealed condition (or confirm cancellation before shipping begins).
5. Consequences of Withdrawal If you exercise your right of withdrawal correctly:
We will refund the full amount of your order, excluding any return shipping costs, within a maximum of 14 calendar days from the receipt of the returned product.
We will use the same payment method you used to place the order, unless otherwise agreed.
No additional fees or restocking fees will apply to the refund.
We will not refund additional shipping costs if you chose a shipping option other than the standard, most economical one.
6. Shipping and Returns Information Our fulfillment is optimized for the holiday season to ensure you get your calendar on time:
Orders leave the warehouse within 24 hours with tracking.
UK and EU delivery: 2–5 working days.
Rest of the world delivery: 7–12 working days.
Holiday Delivery Guarantee: To ensure your advent calendar arrives before December 1st, orders must be placed by November 24th.
Transit times may vary slightly due to carrier delays or customs clearings outside our control. If your order is already in transit, we will not be able to cancel it.
7. Return Address All returns must be sent to our designated returns warehouse. The exact address will be provided only after we receive your return request and verify the item is sealed. Return shipping costs are the responsibility of the customer.
Contact: support@court-dreams.com